TERMS OF SERVICE
Last Updated: September 14, 2026
These Terms of Service (“Terms”) govern your use of our website, purchases, reservations, events, candle-making experiences, and other services provided by BOHO VASE LLC, doing business as Candle Bar DSM (“Candle Bar DSM,” “Candle Bar,” “we,” “us,” or “our”).
By accessing our website, making a purchase, booking a reservation, attending an event, or otherwise using our services, you agree to these Terms.
1. CANDLE-MAKING EXPERIENCES & RESERVATIONS
Reservations are strongly encouraged and may be required for certain experiences, events, group sizes, or promotional offerings.
Standard candle-making reservations are approximately one hour. Guests select their vessel, fragrance, and available customization options during their experience.
Candle prices vary based on the vessel selected. Optional upgrades and add-ons may be available for an additional charge.
Reservation availability is not guaranteed, and Candle Bar DSM reserves the right to limit party sizes, seating, or availability based on staffing, capacity, special events, or other operational needs.
2. ARRIVAL TIMES
Please arrive on time for your reservation. Because reservations are scheduled around seating capacity and other guests, late arrivals may have a shortened experience or may need to be rescheduled if we are unable to accommodate the remaining reservation time.
We cannot guarantee additional time for guests who arrive late.
3. CANCELLATIONS, RESCHEDULING & NO-SHOWS
Reservations, special events, and private events may be subject to separate cancellation, rescheduling, deposit, or refund policies communicated at the time of booking.
Candle Bar DSM reserves the right to establish specific cancellation requirements for ticketed events, private parties, holidays, promotions, or other limited-capacity experiences.
Unless otherwise stated, event tickets, deposits, and other specially designated purchases may be nonrefundable.
4. PRIVATE EVENTS & GROUP BOOKINGS
Private events may require an event fee, deposit, minimum purchase, or other booking requirement.
Specific pricing, capacity, cancellation terms, setup requirements, and other conditions will be provided during the booking process or in your event agreement.
Additional charges may apply for upgrades, add-ons, extended event time, special requests, or purchases made by guests during the event.
5. CANDLE COOLING & PICKUP
Candles made during an in-store experience generally cannot be taken home immediately because the wax must cool and set properly.
Unless otherwise communicated by our team, candles are available for pickup beginning the following day.
Completed candles will be held for 30 days from the date they are ready for pickup. Candle Bar DSM is not responsible for candles that are not picked up within the 30-day period, and unclaimed candles may be discarded or donated.
Shipping may be available for an additional charge.
6. HANDMADE PRODUCT VARIATIONS
Our candles are hand-poured, including candles made by guests during Candle Bar experiences. Because of the handmade nature of our products, slight variations may occur in appearance, color, wax texture, fragrance, labels, or other characteristics.
Minor cosmetic variations do not necessarily indicate that a candle is defective.
Guests are responsible for the fragrance combinations, dye selections, vessels, and other customization choices they make during their candle-making experience.
7. QUALITY CONTROL & REMAKES
We ask customers to inspect their candle at pickup and notify our team of any visible concerns before leaving Candle Bar DSM.
Once a candle has left our premises, we cannot verify how it was transported, stored, burned, or otherwise handled.
If a customer requests a remake after leaving with the candle, a $10 remake fee may apply.
Candle Bar DSM reserves the right to determine whether a product issue qualifies for a complimentary replacement, remake, store credit, refund, or other resolution.
8. CANDLE REFILLS
Our refill program is available only for eligible Candle Bar DSM vessels.
Vessels must be completely cleaned out before being brought in for a refill. Candle Bar DSM may decline a vessel that is damaged, cracked, excessively worn, unsafe, or otherwise unsuitable for refilling.
A reservation may be required for refill services.
Not every Candle Bar DSM vessel is necessarily eligible for every refill promotion. Promotional refill events may have separate vessel-size, pricing, fragrance, or availability restrictions.
9. CANDLE SAFETY
Customers are responsible for following the candle-care and safety instructions provided with their candles.
Never leave a burning candle unattended. Keep burning candles away from children, pets, drafts, flammable materials, and other potential hazards.
Wicks should be trimmed according to the candle-care instructions provided. Candles should be placed on a stable, heat-resistant surface and discontinued when the recommended amount of wax remains at the bottom of the vessel.
Candle Bar DSM is not responsible for damage or injury resulting from misuse, failure to follow candle-care instructions, improper burning, modification of the product, or use inconsistent with the product's intended purpose, to the extent permitted by law.
10. BYOB & ALCOHOL
Candle Bar DSM may permit guests to bring alcoholic beverages for certain experiences or events where legally permitted.
Guests who consume alcohol are responsible for complying with all applicable laws. Alcohol may only be possessed or consumed by individuals who are legally permitted to do so.
Candle Bar DSM reserves the right to refuse or discontinue alcohol consumption on the premises when necessary for safety, compliance, or the comfort of other guests.
Guests are responsible for their own alcohol consumption, behavior, and transportation after consuming alcohol.
11. CHILDREN & MINORS
Parents, guardians, and accompanying adults are responsible for supervising minors while on Candle Bar DSM premises.
Candle making may involve hot wax, fragrance oils, glass vessels, and other materials that require appropriate care and supervision.
Candle Bar DSM reserves the right to establish age requirements or require adult supervision for certain experiences or events.
12. ONLINE ORDERS
All online orders are subject to product availability and acceptance by Candle Bar DSM.
We reserve the right to cancel or limit an order due to inventory errors, pricing errors, suspected fraud, product availability, or other operational circumstances.
If we cancel an order after payment has been processed, the applicable amount will be refunded.
13. PRICING & PAYMENT
Prices are listed in U.S. dollars and may change at any time without notice.
Applicable taxes, shipping fees, event fees, upgrades, add-ons, or other charges will be displayed or communicated when applicable.
We reserve the right to correct pricing or product-description errors.
14. SHIPPING
When shipping is available, estimated processing and delivery times are not guaranteed.
Candle Bar DSM is not responsible for carrier delays or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
15. RETURNS & REFUNDS
Because many Candle Bar DSM products are handmade, customized, made-to-order, or created based on a customer's individual fragrance and design selections, certain purchases may not be eligible for return or refund.
Any applicable return, exchange, cancellation, or refund policy communicated on our website, during checkout, during booking, or in connection with a particular event or promotion is incorporated into these Terms.
Nothing in these Terms limits any rights or remedies that cannot legally be waived.
16. GIFT CARDS
Gift cards may be subject to additional terms displayed at the time of purchase.
Gift cards cannot be redeemed for cash except where required by law. Customers are responsible for protecting their gift card information.
17. PROMOTIONS & DISCOUNTS
Promotions, discounts, special events, refill days, giveaways, and other offers may have separate terms and eligibility requirements.
Unless otherwise stated, promotional offers cannot be combined.
We reserve the right to modify or discontinue promotions and correct errors associated with promotional offers, subject to applicable law.
18. WEBSITE USE
You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You may not interfere with the operation or security of our website, attempt to obtain unauthorized access to our systems, or use our content in violation of applicable law.
19. INTELLECTUAL PROPERTY
Unless otherwise stated, the Candle Bar DSM name, branding, photographs, graphics, website content, product descriptions, designs, marketing materials, and other original content are owned by or licensed to Candle Bar DSM.
Our content may not be reproduced, distributed, sold, modified, or used commercially without prior written permission, except as permitted by law.
20. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment processors, reservation systems, shipping providers, social media platforms, or other services.
Candle Bar DSM is not responsible for the content, availability, privacy practices, or actions of independent third-party services.
21. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Candle Bar DSM will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, experiences, or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
22. ASSUMPTION OF RISK
Participation in candle-making activities involves ordinary risks associated with hot wax, fragrance oils, glass containers, tools, and other candle-making materials.
Guests agree to follow staff instructions and use reasonable care while participating.
By participating in a Candle Bar DSM experience, you acknowledge the ordinary risks associated with the activity.
23. FRAGRANCE SENSITIVITIES & ALLERGIES
Our facility contains and uses numerous fragrance oils and scented products. Individuals with fragrance sensitivities, allergies, asthma, or other sensitivities should consider this environment before participating.
We cannot guarantee an allergen-free or fragrance-free environment.
Guests are responsible for informing our team of relevant concerns and determining whether participation is appropriate for them.
24. RIGHT TO REFUSE SERVICE
Candle Bar DSM reserves the right to refuse service or ask an individual to leave when reasonably necessary due to unsafe, threatening, disruptive, abusive, unlawful, or inappropriate behavior, subject to applicable law.
25. FORCE MAJEURE
Candle Bar DSM is not responsible for delays, cancellations, or inability to perform obligations caused by circumstances reasonably outside our control, including severe weather, power outages, government actions, transportation disruptions, supply interruptions, emergencies, or similar events.
When appropriate, we may offer rescheduling, store credit, refunds, or another resolution based on the circumstances and applicable booking terms.
26. GOVERNING LAW
These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-law principles.
Any dispute arising from these Terms or your use of Candle Bar DSM's services will be handled in accordance with applicable Iowa and federal law.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, policies, operations, or legal requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
Continued use of our website or services after an updated version is posted constitutes acceptance of the updated Terms to the extent permitted by law.
28. CONTACT US
Questions regarding these Terms of Service may be directed to Candle Bar DSM.
Candle Bar DSM
Operated by BOHO VASE LLC
130 5th Street, Suite A